Question 1

How quickly can we implement a desk booking system?

Accepted Answer

We will have desqly up and running in your organization with your own domain in less than 48 hours.

Question 2

Do we need special hardware or equipment?

Accepted Answer

No special hardware is required. desqly works on any device with a web browser.

Question 3

How far in advance can employees book desks?

Accepted Answer

Booking windows are configurable based on your organization's needs. Most companies allow booking up to 2-4 weeks in advance.

Question 4

What happens if someone doesn't show up for their booking?

Accepted Answer

desqly includes automatic no-show detection. If someone doesn't check in within a specified time window, their booking is automatically cancelled and the desk becomes available for others to book.

Question 5

Can we see who is sitting where?

Accepted Answer

Depends on organization's configuration. It can be private or public. The interactive floor plan shows real-time occupancy.

Question 6

How does the system handle different types of workspaces?

Accepted Answer

desqly supports custom objects so you can create 1/1 representation of your workspace.

Question 7

What mobile features are available?

Accepted Answer

Mobile app is coming soon!

Question 8

How do we manage user accounts and permissions?

Accepted Answer

Administrators can manage users through the admin panel. Role-based permissions control what each user can see and do.

Question 9

What reports and analytics are available?

Accepted Answer

Comprehensive reporting includes space utilization rates, booking patterns, peak usage times, no-show rates, and cost-per-workspace metrics. Custom reports can be generated for specific time periods or locations.

Question 10

How do we handle maintenance and cleaning schedules?

Accepted Answer

Maintenance mode allows you to temporarily block spaces for cleaning or repair.

Question 11

Is our data secure?

Accepted Answer

Yes, desqly is SOC 2 compliant with enterprise-grade security. All data is encrypted in transit and at rest, with regular security audits and compliance monitoring.

Question 12

What data do you collect and store?

Accepted Answer

We only collect data necessary for desk booking functionality: user information, booking history, and usage patterns. No personal data is stored.

Question 13

How do you handle GDPR and other privacy regulations?

Accepted Answer

desqly is fully GDPR compliant with built-in privacy controls, data retention policies, and user consent management. We can accommodate various international privacy regulations.

Question 14

How is pricing calculated?

Accepted Answer

Pricing is based on the number of users and the number of bookable spaces. We offer transparent monthly or annual billing with no hidden fees.

Question 15

Is there a free trial available?

Accepted Answer

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start, and our team will help you get set up.

Question 16

What happens if we need to change our plan?

Accepted Answer

Plans can be upgraded or downgraded at any time. Billing is prorated for changes, and there are no long-term contracts or cancellation fees.

Question 17

Do you offer discounts for nonprofits or educational institutions?

Accepted Answer

Yes, we provide special pricing for qualifying nonprofit organizations and educational institutions. Contact our sales team for more information about available discounts.

Frequently Asked Questions